Frequently Asked Questions (FAQ)

Pharmaglass holds: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22000, Halal Certification, and SEDEX SMETA (Social/Ethical), and is registered with BPOM. The glass bottles we supply are also produced to ISO 15378 standards for primary packaging of medicinal products. These certifications ensure our products meet the highest pharmaceutical industry standards.

ISO 15378 is an international standard specifically for primary packaging of medicinal products. It combines ISO 9001 requirements with GMP requirements specific to pharmaceutical packaging, covering: material traceability, clean room requirements, process validation, and contamination control. The glass bottles supplied by Pharmaglass are produced to ISO 15378 standards for primary pharmaceutical packaging.

Yes, our products meet Indonesian Pharmacopoeia (FI) requirements for pharmaceutical glass packaging, including hydrolytic resistance testing, heavy metal migration testing, and thermal resistance testing. We routinely perform testing per Pharmacopoeia monographs to ensure ongoing compliance.

We implement end-to-end traceability: each product batch can be traced from raw materials to finished product. Our lot coding system includes production date, production batch, and raw material source information. Traceability data is retained for a minimum of 5 years per ISO 15378 requirements.

The production and packaging of the glass bottles we supply meet cleanliness requirements per ISO 15378 standards for primary pharmaceutical packaging. The packaging area is equipped with positive air pressure, HEPA filtration, and particulate control. Personnel use full PPE and follow strict hygiene protocols.

We provide: Certificate of Analysis (CoA) per batch, Material Safety Data Sheet (MSDS), Certificate of Conformity (CoC), food contact declaration, heavy metal-free declaration, and validation reports. Documents are available in hardcopy and digital format per customer audit requirements.

Yes, we provide all technical documentation required for BPOM product registration, including material specifications, safety test results, compliance certificates, and technical dossiers. Our technical support team has experience helping pharmaceutical customers with BPOM registration and audit processes.

Per our quality management system, every quality deviation is handled through the CAPA (Corrective Action Preventive Action) system. The process includes: root cause identification, immediate corrective action, thorough investigation, preventive action, and effectiveness verification. All deviations are documented and reviewed by the QA Manager.

Yes, we routinely accept audits from BPOM, pharmaceutical customers, and independent certification bodies. Our facility is always in audit-ready condition. The latest audit results from the certification body showed zero major findings, demonstrating a high level of compliance.

For vaccines and injection (parenteral) products, Type I (borosilicate) glass is generally required. Pharmaglass supplies Type III glass suitable for oral and topical products. However, for some oral vaccines (OPV), dealkalized Type III glass (Type II treatment) can be used. Consult your specific needs with our technical team.

Yes, we have an in-house mold workshop and partner with specialist mold makers to create custom molds for your desired bottle design. The process includes: design review, feasibility study, technical drawing preparation, mold making, trial production, and approval.

Glass bottle mold costs vary: simple molds (stock design modification) IDR 20-50 million, full custom molds IDR 50-200 million depending on size, complexity, and number of cavities. The mold becomes customer property. Mold costs can be amortized into unit prices for large volumes.

Mold making timeline: design review and feasibility (1-2 weeks), technical drawing preparation (1 week), mold making (6-12 weeks), trial production (1-2 weeks), adjustment if needed (1-2 weeks). Total approximately 3-4 months for complex new molds.

Yes, modifying stock bottle designs (emboss changes, neck finishing, minor size changes) is faster and cheaper than full custom molds. Mold modification takes 3-6 weeks at 30-50% of new mold cost. This is a good option for brands wanting differentiation without large mold investment.

We supply and recommend compatible closures: screw caps (PP/PE), pilfer-proof caps (aluminum), dropper cap assemblies, child-resistant caps, measuring cup caps (for syrups), glass stoppers, rubber stoppers with aluminum seals, and crimp caps. Each closure is tested for seal integrity with our bottles.

Yes, our technical team can assist with: design feasibility evaluation, design optimization for glass production, specification selection (size, finish, closure), and recommendations based on industry best practices. For graphic design and branding, we recommend trusted design partners.

Yes, embossing and debossing on glass bottles is one of the decoration techniques we offer. Logos, brand names, or patterns can be embossed directly on the glass surface through mold design. This provides a premium visual and tactile effect that cannot be replicated with printing.

Yes, we supply custom glass bottles for essential oils in various sizes (5ml-100ml) in amber, cobalt blue, or clear. Essential oil bottles come with orifice reducers and tamper-evident caps. Our glass material is resistant to reactions with pure essential oils.

We ship throughout Indonesia and also export to ASEAN countries, Australia, and the Middle East. Domestic delivery via land freight (Java) and sea (outside Java). Export shipping via FCL or LCL containers through Tanjung Priok or Merak ports.

Glass bottles are packed with specialized packaging standards: bottles wrapped with cardboard dividers, arranged in trays/carton boxes, given padding/filler, and placed on wooden pallets. For sea shipment, we use stretch wrapping and additional strapping to secure cargo during transit.

Free delivery is available for Tangerang-Jakarta-Bekasi area with minimum order of 1 full truck (approximately 20 pallets). For other areas, shipping costs are calculated based on volume and destination. We partner with trusted freight companies experienced in handling glass products.

Every shipment is insured. Breakage claims must be reported within 48 hours of receipt with documentation (unboxing photos/videos, breakage count report). Claims are processed within 5-7 business days and replacements are shipped per stock availability. Our shipping breakage rate averages below 0.5%.

Yes, for large volume orders we provide staged delivery schedules (weekly/bi-weekly/monthly) per customer production needs. Delivery schedules are set at the start and can be adjusted with 1-week notice. This helps customer inventory management.

Estimates after products are ready: Sumatra 5-7 days (sea), Kalimantan 7-10 days (sea), Sulawesi 7-12 days (sea), Bali 3-4 days (land+ferry), Papua 14-21 days (sea). For urgent needs, air freight is available at additional cost.

Yes, for customers with supply contracts, we provide buffer stock storage at our warehouse (maximum 60 days). This ensures product availability when you need urgent delivery. Safety stock levels are determined together based on customer consumption patterns.